IT Frontdesk Training 2015

For web access see illinitower.net
For events see facebook.com/IlliniTower
For a printer-friendly pdf version.

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Table of Contents

  1. General Code of Behavior page 3
    • Attitude
    • Behavior
    • Cell Phones
    • Common Area Damage
    • Communication
    • Confidentiality
    • Consistency
    • Diversity
    • Education
    • Front Desk
    • Flexibility
    • Have Fun
    • Keys
    • No Travel Dates/Weekends
    • Office Supplies
    • On the Job Behavior
    • Role Modeling
    • Scheduling
    • Significant Concerns
    • Staff Relationships
    • Supervisors and Reporting
    • Time Sheets and Pay Periods
    • Timeliness
    • Time and Place
    • Uniform

  2. Customer Relations page 9
  3. Duty Shifts/On Calls/Rounds page 15
    • Emergency Contacts
    • Incident Reports
    • Rounds Guidelines
    • Desk Shifts
Table of Contents
  1. continued
    • Daytime on calls
    • Confrontation
    • Noxious Odors or Smoking
    • Room Entry Procedure
    • Compliance vs. Non-Compliance

  2. Maintenance Matters page 21
    • Emergency Maintenance
    • Elevator Entrapment
    • Pavlov Wireless, Internet, and TV
    • Trash Chutes and Recycling
    • Health and Safety Inspections

  3. StarRez

  4. Resident User Portal

  5. Procedures