Maintenance Matters

illini tower

student village

• Emergency Maintenance
  • During business hours you should immediately contact the maintenance supervisor for any maintenance emergencies
  • After hours you should first determine whether you can take care of it yourself
    • Some things you will be able to do
      1. using the water shut-off valve for the toilet or sink
      2. plunging a toilet
      3. operating the wet vac
      4. Shutting off or resetting circuit breakers
      5. Looking for and reporting unsafe conditions
    • If you can't just take care of it, you must get a pro-staff member to determine what should be done. Pro staff will tell you what to do. Problems which require such assistance include
      1. Water that cannot be turned off
      2. Broken locks on any door in any public area or residence
      3. Any exterior door problem that causes a potential safety or security breach
      4. Broken windows which may compromise safety by falling glass or from potential entry through the broken window
      5. Electrical problems that may causes fire—look for sparks, unusual burning smells, smoke, etc.
      6. Any problem with fire safety equipment
  • There is a folder for maintenance on calls—if pro staff so instructs you, call the person on duty
  • FE Moran217-359-3914

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Maintenance Matters page 22

• Elevator Entrapment
  • Stay calm
  • Make contact with the people inside the elevator
  • Call pro staff
  • Call Kone Elevator Service 877-276-8691
  • If life threatening, call 911
  • Do not attempt to force the doors open
  • Some staff member should remain by the elevator the entire time
  • Front desk should call and inform people of updates on arrival time for service staff
  • Be sure to get names for all people trapped and write an incident report after they are released


• Pavlov Wireless, Internet, and TV
  Service for all residential and office connections for wireless, internet, TV, and computers. 888-472-8568
  888-4-PAVLOV


• Trash Chutes and Recycling
  On each floor, there is a trash room containing both the trash chute and a recycling bin. The trash room can be found near between #5 and the south elevators on each floor except floors 2 and 3 where it is between room #3 and the south elevators.
  • No cardboard should ever go in the trash chutes
  • Recycling should be kept in the bin www.feedthething.org
  • Let maintenance know if the bin is full
  • Otherwise, bins are emptied on Fridays


• Health and Safety Inspections
  Staff members should inspect the following
  • Life safety issues
  • Risk management issues—smoke or CO detectors, lighting, outlets, etc.
  • Lease violations
  • Maintenance issues
  • Cleanliness

  All residents with violations are emailed and fined/billed accordingly by the RD or AGM.

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