General Code of Behavior

illini tower

student village

• Attitude

  It is all about your perception and your attitude. All I ask is that you try things. Know where and when it is appropriate to challenge policies and questions decisions.

• Behavior

  Familiarize yourself with the Residence Hall Handbook (policies and procedures) and the Code of Student Conduct. Every resident and student, including night clerks, will be held to these policies and all state and federal laws.

• Cell Phones

  All cell phones will be turned off (vibrate does not mean it is off) during staff meetings, one on ones, front desk shifts, etc.

• Common Area Damage

  This building is our home and theirs. If you see something that is broken, it needs a maintenance request submitted. Please do so. Keep an eye on any damages that are not being fixed. Bring these to the attention of the head night clerk (or RD or AGM).

• Communication

  Reports come in a variety of formats. Reports supply any information that needs to be communicated to the RD or AGM. Incidents that must be communicated to the RD or AGM include: death in the family, home troubles, rushing issues, smoking issues, roommate issues, etc. You never want to be ina situation where you are the only one that knows what is going on. Needed reports are to be submitted no later then 24 hours after the incident or resident interaction.

page 3
Code of Behavior page 4

• Confidentiality

  It is important that we develop and maintain a high level of trust and sensitivity for the needs and affairs of our residents. Sharing private information is inappropriate and unacceptable. Rumor control is also an important job of all staff members. Sharing the wrong information can be a great danger. If you need to discuss a confidential matter: talk with the head night clerk, RD, or AGM. Guaranteeing confidentiality with a student is limited by the need to share information with the RD or higher to protect the needs and safety of our residents/students.

• Consistency

  As a staff, we need to be fair, consistent, and supportive of one another. We need to realize that our actions of not responding to a ituation or doing our own thing impacts other people and may make the jobs of the rest of the staff harder. Work together as a team and follow tha same procedures. Be consistent with how you handle situations with the residents and in the residence hall.

• Diversity

  Be an advocate for diversity and combat the "isms" of society. Challenge yourself to attain a deeper understanding of different cultures.

• Education

  We can all learn something from each other. This means that we all have something to teach. Make sure that you are sharing your knowledge and experiences with the rest of the staff. Also ask questions to learn from others. Provide constructive criticism. (Ther is a time and a place. Publicly is not acceptable.) Learn from your mistakes.

• Front Desk

  Staff mailboxes and other resources are located behind the front desk. It is your responsibility to keep the area clear of any clutter and items not related to work.

Code of Behavior page 5

• Flexibility

  Be willing to help out another staff member in need: on call switching, duty switching, paperwork, program planning, elc. Do not take advantage of another staff member who is overly generous.

• Have Fun

  Bring a good attitude to your work and it will pay off. You get back what you put in.

• Keys

  Facility keys are for your use and the use of our residents only. Do not give out keys without having proof of identity and checking the correct room assignment.

• No Travel Dates/Weekends

  All staff wil be required to remain on campus throughout these time periods. These weekends have been deemed no travel dates in order to ensure adequate residence hall coverage.

• Office Supplies

  Office supplies are to be used for work-related activites only. Taking things that are not used for the job is theft.After using any office supplies, put them back where they belong. If any supplies are running low, inform the head night clerk, RD, or AGM.

  Please be respectful of peoples' needs with respect to use of the computers and the printer.

  Please be aware that some files contain private information. Under no circumstances should you remove any student's files from the office.

• On the Job Behavior

  Working in the office is not the appropriate time to socialize with friends. Only employees should be inside the office.

  Do not interupt a meeting between the RD or AGM and any student or staff member, unless it is an emergency.

Code of Behavior page 6

• Role Modeling

  As a staff member or RA you are a role model at all times on and off campus. Your actions should always be considered to be a good example and not a bad influence. If you participate in social media, You should refrain from any postings that would lead anyone to believe that you might be in violation of any Code of Student Conduct policy, Residence Hall Handbook policy, or any other Illini Tower—Campus Living Villages policies or values. You should encourage residents to hold each other accountable for their actions as well.

• Scheduling

  The head night clerk will complete the schedule each week. The schedule will be emailed out and posted at the front desk for easy reference.You must submit your requests for time off in writing by email to the supervisor.

• Significant Concerns

  You must document signicant concerns to professional staff immediately. This includes any of the following: suicide threats or attempts, health problems, threats to the safety of self or others, parental issues, harassment, staff liability, temporarily disabled students, racial incidents, potential media involvement, incidents involving the police or any other emergency personnel. Call the prostaff on duty if appropriate. Fill out an incident report and follow up with the head night clerk, RD, or AGM.

• Staff Relationships

  You should build strong working relationships with fellow staff and RAs. You are not expected to all be best friends. However, you should exercise professional courtesy and show respect at all times. You should also challenge yourself to work with different staff and RAs on programming and other work-related activities.

• Supervisors and Reporting

  Your immediate supervisor is the head night clerk. He answers to the RD and AGM. The RD is your next resource after the head night clerk to hear, answer, and address any concerns or questions you may have. The AGM would be your next point of contact above the head night clerk and the RD. In extreme cases or those that involve your immediate supervisors, the GM will be

  Code of Behavior page 7
  
  involved. However, you should never go directly to the GM with residence life concerns. The RD and AGM will bring any questions or decisions directly back to the staff or RAs in concerns of feedback, discipline, or job performance.

• Time Sheets and Pay Periods

  Timesheets are due on the 15th and the last day of each working month. Timesheets are to be handed over to the head night clerk, who will check and sign them befoer handing them into the AGM on the due date.Late time sheets cannot be honored. So, be sure yours are on time. Pay out dates are the 7th and 22nd for the respective pay periods. If those days fall on a weekend or holiday, in most case the pay will be issued the last banking day beforehand.

• Timeliness

  Early is on time, on time is late, and late is unacceptable. This applies to on call, on duty, staff meetings, training, and all other work-related commitments. Paperwork must be turned in by the given deadline. Missing deadlines is not acceptable. You must contact your supervisor 48 hours in advance if you wish to discuss the possibility of an extension. Your supervisors reports cannot be answered in a timely fashion if yours are not on time.

• Time and Place

  There is a time and place for everything. This includes venting and complaining. Please keep in mind that you are in a leadership role at all times. Residents will constantly be observing you. If you feel the need to complain or vent, it is better to arrange a meeting with your supervisor than to rant in front of any residents or coworkers. If your are frustrated with any work-related issues, please bring your concerns to your supervisor as promptly as possible. We will do everything we can to answer your concerns or to take them up the chain of command rather than to let your frustrations build up over time. If it's just a minor short term annoyance, consider finding someone you trust from outside the workplace who will repect your confidences.

Code of Behavior page 8

• Uniform

  Night clerk staff are required to wear nametag and lanyard, black polo shirt or shirt with CLV logo or school colors, and khaki pants or skirt. Closed-toe shoes must be worn at all times.

← Return to Table of Contents